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Refund Policy

Unfortunately, because we are selling game designs, puzzles and storylines we CANNOT give any REFUNDS. If you have any questions on whether a game is right for you, we recommend contacting us prior to purchasing.

What is the cost of playing?

We provide FULL 60 minute games for $28 (+ tax). Most other places in our area have 50 minute games.

Your deposit is the cost of 1 player’s entry.

How old do you have to be?

There is no age limit. Games are recommended for players that are 10 or older. But we have had as young as 8 year olds be active in the rooms. Players under 16 must have a parent or guardian present to sign a waiver.

Am I playing with strangers?

NO! Absolutely not! Whatever amount of people you book and bring, that’s how many people get to play at once.

Can I change the design?

After purchasing the game, the design and build is completely in your hands. Whether you choose to eliminate or add puzzles for your area or add/remove props and decoration, it is totally your call.

Can I just walk-in without a booking?

We are an appointment-based business. Which means, we may not have someone always at the Escape Room at all times. If no one is scheduled to play, we may not be there. To make sure you are able to play a game, making a booking prior to arrival is best. Unfortunately, we cannot guarantee any availability if you don’t make a booking prior to arrival.

I need to cancel/change my booking…

Once you have booked a room, we have reserved a spot for you.
24+ Hour Notice:
There are no additional fees for rescheduling of games.
If you need to cancel, we can refund you or credit your deposit for a future Escape Room experience.
Less than 24 Hour Notice:
You will unfortunately be charged the cost of your deposit.

Can I be refused entry?

We reserve the right to refuse entry to any group or individual, at our own discretion. Unruly behavior, rudeness, staff abuse, intoxication, destruction of property and any toxic behavior will not be tolerated.